Contoh CV Bahasa Inggris untuk Receptionist

 Jane Doe Phone: +62 812-3456-7890 | Email: jane.doe@email.com LinkedIn: linkedin.com/in/janedoe | Address: Jl. Sudirman No.12, Jakarta Professional Summary Enthusiastic and detail oriented Receptionist with 3+ years of experience in luxury hotel environments. Proven ability to manage front desk operations, handle guest inquiries in both English and Indonesian, and maintain high satisfaction scores. Adept at multitasking, problem solving, and fostering a welcoming atmosphere. Key Skills - Front Desk Management - Guest Relations & Complaint Handling - Reservation Systems (Opera, Fidelio) - Telephone Etiquette - Multilingual Communication (English, Bahasa Indonesia, Mandarin basic) - Cash Handling & Billing - Time Management & Prioritization - Microsoft Office Suite Work Experience Receptionist | Grand Aurora Hotel, Jakarta June 2021 Present - Greeted an average of 150 guests daily, ensuring smooth check in/out processes. - Handled telephone bookings and resolved guest complaints, achieving a 92% satisfaction rating. - Trained 4 new front desk staff on standard operating procedures and software usage. - Assisted in coordinating events and meetings, contributing to a 10% increase in conference bookings. Front Desk Assistant | Sea View Resort, Bali January 2019 May 2021 - Managed reservation system, processed payments, and prepared daily occupancy reports. - Provided translation services for international guests, improving communication efficiency. - Implemented a feedback form that helped increase positive reviews on travel platforms by 18%. Education Bachelor of Hospitality Management Universitas Indonesia Depok, 2018 Certificates & Training - Certificate in Front Office Operations, Indonesia Tourism Academy, 2020 - English for Hospitality Professionals (Coursera), 2022 - Basic Mandarin for Service Industry, 2023 Languages - English Advanced (IELTS 7.0) - Bahasa Indonesia Native - Mandarin Elementary References Available upon request.